Black River Falls Municipal Utilities (BRFMU) will begin moving into their new facility at 349 South McKinley Street (behind Wal Mart) on Monday November 15 th. Therefore, the Utility office will be closed to the public on Monday November 15th and Tuesday November 16th.
PHONE SERVICE DURING CLOSURE
BRFMU staff anticipates that it will take two (2) days to move the office staff into the new building and ensure all business IT and phone systems are functioning properly. The phone service will be interrupted for the majority of the two (2) day closure. Staff will begin answering phones as soon as possible, however, customers should plan accordingly.
PAYMENT DROP BOX
Beginning November 15th, the Utility is encouraging customers to use the new payment drop box available next to the parking lot in front of the new operations center. The drop box at 119 N. Water Street will be remain available for dropping off payments through Sunday November 21 st. All payments received at the drop box (119 N. Water St.) will be collected on Monday November 22nd and the drop box will be closed in and no longer available for use.
BILLING/COLLECTION SERVICES
Customers may use the drop boxes at both locations beginning November 15. However, payments will not be posted to customer accounts during the closure.
The Utility office will reopen at 8:00 a.m. on Wednesday November 17th. Normal office business hours will remain 8:00 a.m. — 4:30 p.m., Monday through Friday.
BRFMU appreciates everyone’s cooperation and patience during this transition.